Monroe & Kent Home, since our founding has always been known as an in-stock retailer. Our customers have been able to order their furniture, and with the exception of custom pieces, it is typically received within a week or two.
Unfortunately, the ongoing Pandemic has been testing that reputation, and for the most part we have been able to continue a constant flow of merchandise to our customers in a timely fashion.
Our brand partners continue to work hard to keep their factories working as safely as possible, both overseas and at home in the U.S., but we are beginning to see increased delays that are beyond the control of our vendors, the logistics network and sadly Monroe & Kent Home.
At the beginning of the Pandemic there was a shortage of labor and then raw materials as more people were home and shopping. As the Pandemic has progressed, there has and continues to be a shortage of truckers (making a pre-Pandemic national shortage worse). Now there are container issues affecting every industry from fashion and electronics to home goods.
We pledge to deliver any in-stock quick ship piece in under a month. 91% of our orders are being delivered within this time frame. Exceptions to this are typically caused by cross country trucking delays and recently, adverse Winter weather.
Custom furniture lead times vary based on the vendor - some are 6 weeks and some are 20+ weeks.
We're working hard to ensure that the promises that we make to you are kept as we know furniture is an investment.
We have increased the amount of inventory that we are holding at our New Jersey warehouse that services our store. We are providing increased frequency of updates, but more importantly we are giving you clear information at the time of order as to when to expect it to be delivered so that you can make a decision on whether you wish to wait.
We are doing everything we can to ensure your shopping experience is a positive one and that you receive your order in a timely fashion.
Unfortunately on occasion, events can happen that are beyond our control - including containers falling overboard on the Pacific Ocean (yes, it really did happen - Maersk Ship Loses 750 Containers). We hope that the fish are enjoying containers of Avery Beds destined for customers!
If you ever have a question about whether a product is in stock, how long it will take to get to you, or if you are following up on an existing order, you can reach our customer service team at 856.521.9100 or by filling out the Contact Us form